Refund Policy

This policy applies to No More Hiding merchandise sold by R&L Classy Boutique LLC through nomorehiding.org.

Returns

Request a return within 15 days after delivery. Items must be unworn, unwashed, unaltered, no stains, perfume, deodorant marks, makeup or smoke and in their original condition, with any original tags attached. Please include your order number or other proof of purchase.

How to request a return

Email [email protected] with your order number, the item you wish to return, and the reason. If your return is accepted, we’ll send you a return form. We will provide return instructions and the return address. Please contact us before shipping a return and send approved returns within 14 days after receiving instructions. Do not send items to the manufacturer. Customer is responsible for return shipping unless stated otherwise.

Return shipping

For returns due to fit, preference, or a change of mind, customers pay return shipping. Original shipping charges are not refundable for these returns. No restocking fee applies. We cover reasonable return shipping costs when we send an incorrect, defective, or damaged item; contact us for instructions before purchasing postage. Retain your shipping receipt and tracking information.

Damaged, defective, or incorrect items

Please contact us promptly after discovering a problem and include photographs if possible. We will work with you to arrange a replacement or refund, including applicable shipping charges. The unused-condition requirement and final-sale exclusions do not prevent remedies for items that arrive defective, damaged, or incorrect.

Refunds

After receiving and inspecting a return, we will email you our decision. For approved returns, we will initiate a refund to the original payment method within 7 to 10 business days of receiving the item. Refunds include the amount paid for returned merchandise and applicable sales tax. Your bank or payment provider may take additional time to post the credit. Contact us if an expected refund has not appeared.

Exchanges

Contact us to request a different size or item. Exchanges depend on availability. If an exchange is unavailable, an eligible return may be refunded instead. We will explain any shipping costs before you agree to an exchange.

Personalized and final-sale items

Items personalized to a customer’s specifications and items clearly labeled “Final Sale” before purchase cannot be returned for a change of mind. Ordinary No More Hiding branded apparel is not considered personalized solely because it displays our logo.  Unfortunately, we cannot accept return on sale items, gift cards, or custom made items.

Cancellations and shipping delays

Email us as soon as possible to request cancellation before shipment. Once shipped, the return process applies. If we cannot ship within the promised timeframe, we will notify you and offer the choice of accepting the delay or cancelling for a full, prompt refund for the unshipped order, as required by applicable law.

Nonprofit donations

Merchandise purchases from R&L Classy Boutique LLC are not charitable donations. This merchandise policy does not govern separate donations to the No More Hiding nonprofit. For questions about a donation or an accidental donation, email [email protected] so your request can be directed appropriately.

Your rights and contact information

This policy does not limit rights or remedies available under applicable law.

Merchandise seller: R&L Classy Boutique LLC
Storefront: No More Hiding — nomorehiding.org
Customer support: [email protected]